A whole-organisation approach to digital upskilling is the way forward

The challenge of digital transformation is one universities must rise to, or be left behind. Amanda Taylor-Beswick, Professor of Digital and Social Sciences at the University of Cumbria, advocates for an organisation-wide approach in this feature article on the Times Higher Education website. In the post-pandemic world, universities are actively engaging in digital transformation, integrating digital technologies into all aspects of business operations, fundamentally altering how the sector functions and delivers value. Commonly seen in the business world, this transformation is characterised by the use of digital tools and approaches to streamline operations, increase efficiency and develop innovative models. But this shift poses a challenge to traditional higher education purpose, processes and practices, especially for a sector previously slow to engage with the implications of ignoring these changes. In fact, there have been some regressive aspects to the return to business as usual, diminishing what the sector achieved through its digital pivot and the innovation, expertise and strength within the academic community to effect large scale change.